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Kate, thank you for all your hard work and professionalism in managing my properties. As you know, I owned the property for 20 years. During that time both the property and the market changed a great deal. As a landlord, it has become ever more important to have the right tenants, the right pricing of rents and the right people to manage it all. You have been exceptional both in your skill set and your continued determination to obtain the best outcome possible: not always easy when you're dealing with 8 flats. Plus, you're a great communicator. I knew I could rely on you to keep me informed. It has been a pleasure working with you.
In late 2017 I arrived in Wodonga and I applied for many rentals properties with various agencies, neither they rented a property nor they informed me about the result or outcome. However when Elite Property Management advertised a property, I applied and from the application process to renting the property to me was absolutely professional, informative and helpful. The process was simple and I was well informed with various procedures and process which were involved in it. Thank you Tracy. During my tenancy period my experience with the real estate agent was amazing, all of them were proactive with maintenance requests, inspection and everything was so wonderful and easy. When I had to leave the tenancy, the processes were simple and the final inspection and release of bond were absolutely fabulous, professional and easy. Thank you Romni. I recommend anyone to rent through Elite Property Management, you won’t be disappointed and they will treat you well and with respect.
Alex from Elite Property Management was our property manger whilst we were tenants in Wodonga, she is very professional explaining everything in great detail, whilst also being bubbly and friendly. She is very easy to get along with and always has a smile on her face, she is hard working and will communicate with you when needed. Due to our circumstances changing earlier than expected, she understood when it was time for us to move. Letting us know that if we needed anything to give her a call. If we are ever back in Wodonga we will definitely be asking for Alex again.
I have had two properties managed by Kate over the last 4 years and have been thankful to have Kate on my side. The first property she ‘adopted’ when I changed property management agencies, and her enthusiasm and attention to detail were immediately evident. From that first takeover inspection, Kate not only advised on good maintenance requiring done by myself which I know saved larger costlier problems arising, but she also instructed and monitored the tenants on their responsibilities where they had been getting ‘overly casual’. The second property was acquired more recently, and Kate kindly assisted me prepare the property after the initial exchange of contracts, to ensure the property was then immediately rentable on settlement, and a good tenant was quickly found. Kate took a good detailed inventory and advised on the most cost-effective maintenance issues to attend to for a more trouble-free tenancy. Kate went those extra yards, even fitting curtains to save costs. Kate is highly professional in her standards and expectations, and conduct, and very thorough with inspections and any required follow through activities. Yet she remains very user friendly and generous with her time. If she ever calls with a problem, she normally has suggestions ready, or the optimal solution ready to go. She always knows exactly how the property and the tenant are doing whenever I call to ask. Kate has dealt promptly with maintenance works, and assisted with property improvement works, where she has organised and managed the necessary tradespersons activities and even costs. I have no hesitation whatsoever in recommending Kate as a first-rate property manager.
Elite Property Management have provided an excellent service over the years since we purchased our investment property. Tracy even helped us in evaluating potential properties as we do not live locally. She went to inspections for us and rejected many before finding one that ticked all the boxes. Since then the property has been very well managed and we are very happy with Elite Property Management's services. Thanks to you all.
Mrs & Mrs G
I have had my property in Wodonga managed by Elite Property Management for over 5 years. My property was my former home, so I had a great deal of emotional attachment to it, as well as it being my single largest investment. It certainly was not just a rental proposition at any stage. I have to commend Tracy Chalwell on her professionalism and care of my property and indeed of my own needs as a homeowner and Landlord. Tracy always knows how to listen and act on to my directions in terms of what is required and has a high level of respect for me as well as my tenants, a balance that not all Agents get right. I am based in Melbourne, so the distance has always been problematic. Tracy understands this and provides me with photographs and regular honest feedback on the state and condition of my property. This gives me huge peace of mind. The contractors who have worked on the property have always been properly vetted and managed, the property has had substantial works conducted and I have always been satisfied with the outcomes.
We are active property investors with a portfolio of 22 properties. We have worked with close to a dozen different property management agencies’ and have found the majority to ‘over promise and under deliver’. Being active investors we want a property manager to be contactable, proactive, profit conscious and honest (i.e. ‘no bull’). We have no hesitation in endorsing Tracy Chalwell from Elite Property Management as one of the best property managers we have ever had. Tracy is hardworking (returns my many calls/emails promptly), is an honest communicator (tells me ‘as it is’, not just what I want to hear), and is reliable (actually does what she says she will do). I feel that Tracy manages our properties as if they were indeed her own.
Mr & Mrs D
Tracy from Elite Property Management has managed our multiple Albury and Wodonga properties for approximately two years. We have found her service fantastic. She will often work hard to solve a problem, including visiting the property, so we don't have to worry about it. She works hard to try and achieve the best rent for us, and gives personalised service. We would be happy to recommend her to any prospective landlord.
Mr & Mrs H